Privacy Policy.

Clínica Anjos Vasculares (Anjos Vasculares LTDA, Brazilian company registry CNPJ 14.251.985/0001-32, data controller) processes personal data in accordance with the LGPD (Brazilian General Data Protection Law, Law 13,709/2018), for the purposes of scheduling, care delivery, relationship management and compliance with legal obligations. Health data is sensitive data and receives reinforced protection: restricted access, documented purpose and data minimization. We do not share sensitive data without a legal basis.

Processors and suppliers

To operate, we rely on suppliers acting as data processors, under contract and strictly for the purposes above: the clinic management and medical-record system (Amplimed), website hosting (Hostinger), measurement tools (Google Analytics 4, Meta Pixel and Meta Conversions API — activated only after your consent) and WhatsApp (Meta) when you choose to contact us through that channel.

Automated assistance on the portal

When the Anjos AI channel is enabled, you will be informed before starting that you are speaking with an automated assistant. Your message will be processed to provide institutional guidance and discarded when the page is reloaded; it will not be sent to measurement tools. We may retain only predefined classifications, safety flags, lengths, session state and timestamps, without the conversation text. If you request a human follow-up and authorize contact, the contact detail will be handled separately and only for that follow-up. Do not send exams, photographs, Brazilian CPF numbers or clinical data through this channel. Public activation depends on encryption at rest, automated retention, team access control and medical review of the content.

Your rights (LGPD, art. 18)

At any time you may request:

• confirmation that processing takes place and access to your data;
• correction of incomplete, inaccurate or outdated data;
• anonymization, blocking or deletion of unnecessary or excessive data, or data processed in non-compliance;
• portability and information about data sharing;
• information about the possibility of refusing consent and the consequences of refusal;
• withdrawal of consent and deletion of the data processed on that basis.

Data Protection Officer (DPO) and contact

To exercise these rights or ask questions about processing, contact our Data Protection Officer at contato@anjosvasculares.com.br. We will reply within the legal deadline.

Retention

We keep data only for as long as necessary for the purposes and applicable legal obligations (for example, the medical-record retention required by CFM — Brazilian Federal Council of Medicine — regulations). Once that period ends, data is deleted or anonymized.

Website metrics

The figures displayed on the website (for example, total patients and procedures) are anonymized numerical aggregates — totals only, with no personal or identifiable data.

Cookies and measurement

Measurement technologies (Google Analytics 4, Meta Pixel and Meta Conversions API) are activated only after your consent in the notice displayed on the website and can be declined without any impact on browsing. When you consent and complete a contact action, we may send Meta a random event identifier, the source page and browser measurement identifiers to deduplicate the same event between browser and server. We do not send measurement systems the visitor name, phone number, email, message, clinical data or raw IP address entered by the visitor. Your choice is stored in the browser and can be revised by clearing the site data. The contact form uses anti-spam protection independently of this consent.